Car Carrier Transport Policy
1. Scope of Service
Darwish Logistics (“Carrier”) performs domestic and international transportation of vehicles in accordance with the terms stated herein.
These terms apply to all transport orders placed with the Carrier.
Use of the Carrier’s services constitutes acceptance of this policy.
2. Personal Property and Accessories
The Carrier does not assume liability for any personal items or non-standard accessories left in the vehicle.
All personal belongings, number plates, aftermarket equipment, and removable attachments must be fully removed prior to handover.
Insurance coverage does not extend to such items under any circumstances.
3. Vehicle Condition and Inspection
A condition inspection will be carried out at collection and documented in a formal report, signed by both parties.
The vehicle must be presented in operational condition unless otherwise agreed in writing.
Undisclosed or undocumented pre-existing damage shall not be considered for claims.
4. Transport Liability
The Carrier is liable only for physical damage proven to have occurred while the vehicle is under the Carrier’s control.
Damage valued at EUR 50 or less per incident is excluded from compensation.
Damage exceeding this threshold, duly substantiated and confirmed, shall be handled in accordance with the Carrier’s cargo insurance terms.
Claims require:
Inspection report
Photographic evidence
Certified repair estimate
5. Insurance Coverage
The Carrier maintains valid cargo insurance covering substantial loss or physical damage resulting from insured transport-related incidents.
Excluded from coverage:
Personal belongings
Number plates
Custom/aftermarket parts
Mechanical or electrical failures not caused by transport
6. Customer Obligations
The customer shall:
Provide accurate vehicle information
Ensure the vehicle is legally compliant and accessible at scheduled times
Remove all personal and removable items prior to transport
Non-compliance may result in delays, additional charges, or refusal of service.
7. Force Majeure
The Carrier is not liable for delays or damages arising from events outside its reasonable control, including but not limited to:
Severe weather, natural disasters
Criminal acts, vandalism
Customs and regulatory delays
Third-party actions
Inherent defects in the vehicle
8. Claims Requirements
All claims must be submitted in writing within 48 hours of delivery.
Claims received after this deadline or lacking mandatory documentation will be rejected.
Fleet Insurance Supplement (Internal)
Applies to Darwish Logistics–owned or managed fleet assets
9. Authorized Repairs Vehicles ≤ 3 Years
To ensure manufacturer warranty and compliance standards:
Vehicles three (3) years old or newer must be repaired exclusively at manufacturer-authorized workshops.
Only original dealer-issued
invoices will be accepted.
Claims submitted with non-compliant repair documentation are not eligible for reimbursement.
10. Reporting and Documentation
Incidents must be reported immediately, and no later than 24 hours after occurrence.
Full supporting documentation must be provided within 7 calendar days, including diagnostic reports and GPS/tachograph data if requested.
11. Fraud and Inspection Rights
The Carrier reserves the unrestricted right to:
Request additional documentation
Inspect vehicles and repair facilities
Reject claims involving inaccurate or misleading information
Seek recovery of losses and pursue legal action for fraudulent behavior
12. Policy Modifications
The Carrier may modify this policy at any time.
Continued use of services or fleet vehicles constitutes acceptance of any updates.
By placing a transport order or operating a Darwish Logistics fleet vehicle, the customer/operator confirms acceptance of this Vehicle Transport & Insurance Policy.
